Krisha Premium Georgette Embroidery Tunic

We always try our best to provide customers with the best products possible. However, we'd be happy to return the product in the following cases:

An incorrect product has been delivered to you, not matching the item in your confirmation email. You can raise a concern with opening video. 

The product you purchased has been delivered with a manufacturing defect.

The product is not of the right size in which case, it is eligible for a size exchange only, in the same piece.

Please note that if any product has been customized for colour, pattern and size customization for a particular fit, it will not be eligible for an exchange/return.

All the sale, discounted, brought with a coupon and gift voucher purchases are non returnable & non refundable. Only exchange can be done. Please go through the size chart carefully for sale products.

Note- For Cash on Delivery (COD) orders above 5000, we require a 30% advance payment.

EXCHANGE & CANCELLATION

Order will not be cancelled once it is into production or dispatched.

We offer hassle-free exchanges under the following circumstances:

• If the product received is damaged.
• If an incorrect item has been sent to you.

In such cases, we will promptly arrange a replacement at no additional cost.

For exchanges where you have received the correct product in the right size and wish to exchange it for reasons other than damage or incorrect item, please note the following:

• A courier charge of Rs. 150 will apply for exchanging 1 or 2 items.
• A courier charge of Rs. 200 will apply for exchanging more than 2 items.
• The exchange process will start once we receive the returned parcel at our store and conduct a thorough inspection.

Please note, if upon inspection we find that the returned product has been altered or customized by the customer (e.g., stitched or modified), we will return the product to you without further exchange.

 Item is eligible for a return/exchange request only once.

 Note: In the event that a refund is agreed upon for a product return in 48 hours, it is the responsibility of the respective customer to cover the shipping charges, including dispatch and reverse pickup fees.The product being returned must be in its original condition, unused, and undamaged.The refund will be processed once the product has been received at our store and inspected.

Change in Size/Delivery Address/Phone Number

If you’d like to make changes to existing details in the order such as your size, delivery address, or phone number, please connect with us via Instagram/WhatsApp or care.colorkosh@gmail.com or+917600122498 We will facilitate the same if it hasn’t been shipped.